DEDUCTIONS
YOU CAN CLAIM
CALL CENTRE OPERATOR INDUSTRY
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CAR EXPENSES
You can claim the cost of using a car you own when you
drive:
• between separate jobs on the same day – for example,
finishing your morning bus shift and driving directly to
your second job in administration
• to and from an alternate workplace for the same
employer on the same day – for example, travelling
between different depots for the same company.
In limited circumstances you can claim the cost of trips
between home and work, where you carry bulky tools or
equipment for work.You can claim a deduction for the cost of these trips if:
• the tools or equipment are essential to perform your
employment duties the tools or equipment are bulky
and you don’t carry them merely as a matter of choice
• there is no secure storage for the items at the
workplace.You generally can’t claim the cost of trips between home
and work, even if you live a long way from your usual
workplace or work outside normal business hours.
If you claim car expenses, you can use the logbook method
or the cents per kilometre method.
HOME‑OFFICE EXPENSES
You can claim the work-related portion of running
expenses for your home office when you work from home,
including:
• the decline in value of office equipment
• electricity for heating, cooling and lighting
• other running expensesYou can’t claim a deduction if your employer paid for the
purchase and set up of your home office equipment and
furniture, or they reimbursed you for the expense.You can’t claim occupancy expenses, such as the cost of
rates, mortgage interest, rent and insurance.
TO CLAIM A DEDUCTION FOR WORK‑RELATED EXPENSES
You can only claim the work‑related part of expenses. You can’t claim
a deduction for any part of the expense that relates to personal use.
You must have a record to prove it
You must have spent the money yourself and weren’t reimbursed
It must be directly related to earning your income
CLOTHING EXPENSES
You can claim self-education, study, seminars and
training if they directly relate to your current job as a call
centre operator and they:
• maintain or improve the skills and knowledge you need
for your current duties – for example, training to use
new record-keeping software
• result in or are likely to result in an increase in your
income from your current employment – for example,
studying for a Certificate III in Customer Engagement.
You need to be able to show how the course relates to your
employment and have records for the expenses you claim –
such as receipts for course fees, text books, stationery and
travel expenses.You can’t claim a deduction if your study is only related
in a general way to your current job or is designed to help
you get a new job. For example, you can’t claim the cost to
become a mortgage broker.
CLOTHING EXPENSES
You can claim the cost of buying, hiring, repairing or
cleaning clothing that is unique and distinctive to your
job. Clothing is distinctive if it has the employer’s logo
permanently attached and the clothing is not available to
the public.
OTHER COMMON DEDUCTIBLE WORK‑
RELATED EXPENSES
- You can claim the work-related portion of other
expenses if they relate to your employment, including:
• logbooks, diaries and pens that aren’t provided by your
employer. You generally can’t claim
compulsory pre-employment
assessments – for example,
a hearing assessment you
need to pass as a condition
of employment.
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